Well, I did it! On Saturday I purchased a 1-week pass (cost: $25) and since I like it when others can learn from my experience while I get to vent, here's a description of exactly how the program works and some pitfalls you can hopefully avoid.
I start Saturday morning at one of the MANY kiosks in Chelsea and after I go through a few steps using a touch screen (1 rider, 7 day pass), I am prompted to swipe my credit card. The card does not work, so I try a second one, which doesn't work either. At this point, I think to myself that maybe it is the kiosk not my cards and I'll just walk around the block to another docking station.
I get to the second docking station and my card does work, so I'm now able to make the purchase. I am prompted for my phone number, which I enter, since there's no way to bipass that step. Then, it prints out a 5 digit code on a small slip of paper that I can use to unlock a bike. My first thought is -- they can't text this to me, I just gave them my #? I grab the slip of paper and when I enter the code beside the bike, it does not unlock. I try again and a third time. No dice.
I go back to the kiosk and discover that someone had left their slip of paper in and mine was behind it, so I grab what was originally mine and go back to the station using the correct code. BUT, it won't unlock still because I've missed the 5 minute window (that's official, they tell you that when your code is printed) to get to my bike and unlock it. My code is now defunct.
Next I have to run through the steps again on the screen and get a replacement code, which I do, and I am finally able to unlock my bike. This is about 30 minutes since the time I left my apartment. Good thing it was just a late morning/early afternoon of Me time with nowhere to be until 1pm!
It is important to know that you only get to ride your bike for 30 minutes before you have to redock it and take a new bike or else you're charged over-time. I think it's $4 an hour or something close to that. So, I cruise all the way from Chelsea to Tribeca on the Hudson River (GORGEOUS bike path!) and rely on my inner clock (I have a very good sense of time going by when I am exercising). I get to a docking station in Tribeca 31 minutes from my start time. I'll need to check my credit card statement to see if I was charged O/T but my guess is yes.
When I try to unlock a new bike my code isn't recognized and for whatever reason, the kiosk screen is not working again. So I call customer service only to hear muzak that was surely going to kill my blissy bicycle buzz. Rather than let that happen, I walk by foot down to Battery Place and Broadway, which was the next closest docking station. About 20 minutes.
Once I get down to Battery and Bwy, AGAIN my code is not recognized and the credit card swipey thing was not working. At this point, it's hot as brass and the sun is intense. I am so sweaty, surrounded by tourists and I'm getting stressed. I had decided to ring customer service on my walk down and I timed it -- it took 27 minutes to get someone live on the phone. The very friendly woman proceeded to tell me the credit card machines were not officially all working yet or something to that effect. Huh? She was exceedingly polite but apparently I was a day or two ahead of the official opening of the kiosks, which explains all the glitches I've experienced so far. Something in her voice convinced me all Citi bike share call centers were outsourced to Boulder.
I didn't want to ride the subway because I was really looking forward to the ride up, so I go back to the machine and with her on the phone, went through the kiosk system about 3 times until finally, it gave me a new code and vavoom, I am able to unlock a new bike.
I am now developing an aversion to the docking stations and kiosks, so I decide I will bite the overtime charges rest of the afternoon. I bike from the southern most tip of Manhattan all the way up to 59th street and 10th Ave, stopping a few times to stretch. I dock it, meet some friends and then go to a new docking station on 9th ave. I arrive to this lovely man bitching out the Citibike customer service person on the phone because he can't get his to work, either. He hangs up and proceeds to tell me how much it sucks. I go to the kiosk and see there is a swath of blue tape over the card insertion point, which I promptly remove so I can swipe my card and get a new code. I'm able to and can take a new bike.
At this point, I consider riding down from 59th street on 7th Ave instead of taking the bike path by the river. I realize, quickly, that this is a terrifying proposition. Between the speed of the cabs, the trucks, the other bikes, people -- I honestly don't know how bikers do it! Not to mention the potholes. I could scarcely believe how many there are in the streets and never noticed them until I had this new vantage point on the bike. It was a little scary and I felt my blood pressure shoot up until I was nice and safe on the bike path by the river again. Ahh.
I had a deliriously fun day despite all this, in part because of how much I just enjoy riding a bike. The only time I ever do it is when I visit Shelter Island, so I really felt like I was on vacation. Things feel different on a bike. I had so much fun that this morning I did it again -- exceeding my 30 minutes because I didn't want to stop my trip -- and used the time on my bike to practice my singing. So much fun.
Getting my own bike does feel like a great solution for me, since this whole 30 minute (or 45 if you register for your Citibike membership online) limitation is just frustrating and annoying. But until that happens, I am a happy Citi bike share rider. I can be all Zenlike and accept that while the program does have some kinks to work out, hey, there's a bike downstairs that I can ride tomorrow morning! Peace. It's really all good and as an advocate for health and fitness, I'm going to work with what it is and do encourage you to do the same.




